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Accessibility Policy

Providing Goods and Services to People with Disabilities


TECO-Westinghouse Motors (Canada) Inc. is committed to excellence in serving all customers, including people with disabilities.

Assistive Devices
We will ensure that staff is trained and familiar with various devices that may be used by customers with disabilities while accessing our goods or services.

Communication
We will communicate with people with disabilities in ways that take into account their disability.

Service Animals
We welcome people with disabilities and their service animals. Service animals are allowed on the parts of our premise that are open to the public.

Support Persons
A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises.

Notice of Temporary Disruption
In the event of a planned or unexpected disruption to services or facilities for customers with disabilities TECO-Westinghouse Motors (Canada) Inc will notify customers promptly. This clearly posted notice will include information about the reason for the disruption, its anticipated length of time, and a description of alternative facilities or services, if available. This notice will be placed at our offices.

Training for Staff


TECO-Westinghouse Motors (Canada) Inc. will provide training to employees, volunteers and others who deal with the public or other third parties on their behalf. Individuals in the following positions will be trained:

  • All TECO-Westinghouse Motors (Canada) Inc. employees in Canada will be trained.

Training will include:

  • An overview of the Accessibility for Ontarians with Disabilities Act, 2005 and the requirements of the customer service standard.
  • TECO-Westinghouse Motors (Canada) Inc plans related to the customer service standard.
  • How to interact and communicate with people with disabilities who use an assistive device or require the assistance of a service animal or support person.
  • What to do if a person with a disability is having difficulty in accessing TECO-Westinghouse Motors (Canada) Inc.’s goods and services.
  • Staff will also be trained when changes are made to the plan.

Feedback Process

Customers who wish to provide feedback on the way TECO-Westinghouse Motors (Canada) Inc. provides goods and services to people with disabilities can:

Email:
Michelle Orso, morso@tecowestinghouse.ca

In writing to:
Operations Manager
TECO-Westinghouse Motors (Canada) Inc.
1165 Franklin Blvd, Unit A-C
Cambridge, Ontario
N1R 8E1